When the staff at AssignmentMountain.com accepts your business, it is our goal to ensure that you receive academic papers that meet the highest quality standards. Our writing staff understands that your academic standing might depend on the essay, research, term papers or other assignments you have asked us to write for you. Because of this, we always go the extra mile to provide you with a product that will result in high marks. In addition to the high quality of composition, we also review and scan every completed work. This is our way of ensuring that the paper meets the criteria you have provided to us, that the content is completely original, and that there are no grammatical errors. We ask that any instructions you provide be precise and detailed.
It is not our policy at AssignmentMountain.com to offer refunds on work that we have completed. We put a lot of effort in the products we offer and we offer those products at an exceptionally good price. Because of this, there are very limited circumstances in which we offer refunds. Remember that while we will write your paper according to your specifications and will complete it by the agreed upon deadline, these should be viewed as samples. You may want to make some revisions, and you are ultimately responsible for the content you turn in to your instructor. For these reasons, we do not offer refunds based on the grade you might receive.
We at AssignmentMountain.com remain committed to providing our customers with the highest quality academic papers in the industry. We want you, our customer, to be satisfied with the service and products you receive from us. Because of this, we work cooperatively with each customer to ensure the best results. Our operating practices have resulted in a large client base and a returning customer percentage of 80%. In this industry, that is a phenomenal rate. If there are any errors that happen during the order placement processing or during the production phase, and those errors are ours, we have an open and fair refund policy. This will aid you in placing a request for a refund for any money paid when we don't provide content as agreed.
Sometimes, a client must cancel an order. This is understandable – an instructor may cancel the assignment or delay it for some future time; a student may drop the course for which the work was assigned. Regardless of the reason, if you must cancel an order placed with us, the customer support staff at AssignmentMountain.com will assist you by calculating the amount of refund for which you are entitled. Remember - processing a refund takes up to 6 days.
Customers may cancel an order at any time while it is being processed. If we have not confirmed the order nor given it to a writer, the customer is obviously entitled to a full refund. If the order has been assigned, and the writer has begun to work the writer must be compensated for the time he or she has put into the assignment. We have established criteria for determining what percentage of a refund we can offer. That criteria can be viewed here:
We realize that it is possible to make errors during the ordering process. If you find that you have made a duplicate order, simple contact our support team, and we will happily cancel the redundant order. Just let us know what happened and that there was an error. Please make sure this is done quickly, because once the order is assigned, the refund will be prorated as described above. Occasionally, online transactions do not go as planned and double billing may occur. We have safeguards in place at AssignmentMountain.com to ensure this will not happen to our customers. Nonetheless, if such a transaction should ever occur, just provide us with the two receipts, so that we can further investigate the issue and we will refund the extra charge. Another option in these circumstances is to apply that money as credit towards future orders with AssignmentMountain.com.
The writers at AssignmentMountain.com have a wide range of educational backgrounds. This enables them to complete writing assignments in a variety of academic disciplines and at a variety of academic levels. Unfortunately, there are rare occasions in which we are unable to find a writer to complete a particular order. If this occurs, we will provide a discount code to be used on the next order the customer places with us. This is given in addition to the one hundred percent refund on the current order. In the case of revisions, there may be situations in which no writer is available. These scenarios will be reviewed by our claims department and a fair decision will be made about distribution of any refund amounts.
We pride ourselves, at AssignmentMountain.com, in completing and returning all orders on or before the deadline date. It is a matter of pride that we finish all written work in a timely manner. If at any point in time we do not deliver content by the due date, we will compensate you for the extra time we take to finish the order. Here's an example: we fail to complete an order with a twelve hour deadline. In this case we will reduce our fee and charge the client the rate for a twenty four hour deadline. In the case of large orders refunds are limited to 7% of the original order price. Please note that we will not refund monies if the delay is caused by the customer. Failure to pay on time, making a partial payment, failure to upload necessary information, or failure to respond to communication form us that results in delivery delay will not merit a refund of any amount.
When one of our customers alters a deadline date, this impacts deadline extensions that are established when the order is first placed with us. We are not able to provide refunds in these situations. Please be aware of this when placing orders. We recommend that you select a deadline date that is a few days prior to the day in which you must turn in the written assignment. This will give you, the customer, time to review the paper and request any revisions. We have an online calculator that will help you determine what the deadline date for your assignment should be. This takes into account the length of the paper and the amount of detail required and gives the writer plenty of time to present a draft to you for review and comment. The best practice is to plan well in advance for the writing projects you will need and order them with plenty of lead time (it’s cheaper too!).
We make no guarantee that our written works will impact your overall academic record in any way. Regardless, if you do receive a failing grade on a paper we have provided, and you send evidence of that failing grade to us (screenshots, PDFs, comments and instructor signature) we will consider providing a discount on a future paper. If plagiarism is detected, we ask that you provide the TurnItIn report to use. When we receive that report we will review it and consider the next steps to take. This may include a refund or a discount on your next order. Our customer service department is the proper point of contact in any of these situations.
If you are unhappy with the quality of an essay or other writing assignment, we offer three choices. These are as follows:
In the case of a refund request, we will provide your final draft to you. At that point you will need to indicate what it is about the final version that makes it unsatisfactory to you within three days and provide us with the proof of your failing grade (F). Again, customer service will assist you with this process. Please be aware that, if we provide a refund to you under these circumstances, the ownership of that work remains with the company, and we may choose to publish it on our website as a sample work or somewhere else on the web.
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